How Your Words and Actions Affect People In Your Care
Brian E. Walsh PhD
As a nurse, you are well trained to handle an extensive array of situations. This handbook is specifically designed to help you sharpen your professional communication skills and make you more effective than you already are.
Your are equipped with a powerful built-in resource…your interpersonal communication skills.
Your words have a much greater influence on the welfare of those in your care than you might even realize.
What you say, and how you say it …can either help or hinder their welfare and /or recovery.
Discover which of your actions enhance comfort, and which can cause more anxiety and distress.
Learn which word can calm and help, and which word and phrases you must avoid.
Understand how surroundings can upset people, and how easily you can lessen any feelings of vulnerability, distress, pain and fear.